Delivery & Returns
UK Delivery Information:
Delivery Timeframes:
| Shipping Zone | Delivery Time |
|---|---|
| UK | 2-3 business days |
UK Shipping Costs:
| Order Value | Shipping Cost | Service |
|---|---|---|
| £0 - £44.99 | £6 | Standard |
| £45+ | Free | Standard |
International Delivery Information:
Delivery Timeframes:
Please note that delivery times may vary based on your location within each shipping zone. We aim to deliver your order within the specified timeframe, but delays may occur due to factors beyond our control.
| Shipping Zone | Delivery Time |
|---|---|
| United States | 5-7 business days |
| Asia | 7-14 business days |
| Rest of the World | 2 to 3 weeks |
International Shipping Costs:
| Shipping Zone | Order Value | Shipping Cost |
|---|---|---|
| United States | $0 - $149 | $29 |
| $150+ | Free | |
| Asia | £150+ | Free |
| Rest of the World | £0 - £150 | £100 |
View Delivery & Returns Information for Other Regions:
International Customs and Duties:
- International customers may be subject to customs duties, taxes, or import fees upon delivery. Customers are responsible for covering these costs, which may vary depending on the destination country's regulations.
Expedited Shipping Options:
- Expedited shipping options are available for customers who require faster delivery. Please contact our customer service team for pricing and delivery timeframe options.
Shipping Restrictions and Exclusions:
- We currently do not ship to Russia and Belarus.
Holiday Shipping Deadlines:
-
During peak holiday seasons, shipping carriers may experience delays. Please be aware that your order may take longer to arrive than usual during these busy periods. While we strive to ensure timely delivery, we recommend placing orders well in advance to account for any potential delays. Thank you for your understanding and patience.
Return Policy
Return Timeframe:
- Products must be returned within 30 days of receipt for Dr Jackson’s to process any refund or exchange.
Refund Processing Time:
Refunds will be issued to the original payment method used for the purchase. If your item didn't arrive, please contact our customer service team to initiate the refund process. Once initiated, we will arrange for the refund to be credited back to your original payment card within 2-3 working days after the refund request has been processed by Dr Jackson’s.
Contact Information for Support:
- If you have any questions or concerns regarding delivery, returns, or your order in general, please contact our customer service team at contactus@drjackson.co.uk.
Mobile Responsiveness:
- Our delivery and return page is optimised for mobile devices, ensuring easy access and navigation from smartphones and tablets.
Thank you for shopping with Dr Jackson’s. We strive to provide you with a seamless shopping experience and exceptional customer service.