PRIVACY POLICY
PLEASE READ THE FOLLOWING TERMS CAREFULLY.
Last updated: 16 July 2026
About this Privacy Policy
This Privacy Policy explains how Dr Jackson Limited collects, uses, discloses, retains and protects personal information when you visit or interact with our websites, online stores or related digital services; purchase or return a product; create or use a customer account; subscribe to marketing; contact our customer service team; interact with our advertisements, social-media pages or campaigns; or otherwise engage with Dr Jackson’s.
In this Privacy Policy, “Dr Jackson’s,” “we,” “us” and “our” mean Dr Jackson Limited. “Services” means our websites, online stores, customer accounts and associated services.
This Privacy Policy applies internationally. Particular rights and obligations may differ depending on where you live and which privacy laws apply to our activities.
Who We Are
Dr Jackson Limited is the controller responsible for the personal information described in this Privacy Policy, except where another organisation acts as a separate controller for its own purposes.
Our details are:
Dr Jackson Limited
Henleaze House Business Centre
13 Harbury Road
Henleaze
Bristol BS9 4PN
United Kingdom
Registered in England and Wales under company number 06693294.
Email: contactus@drjackson.co.uk
Personal Information We Collect
The personal information we collect depends on how you interact with us.
Identity and contact information
This may include your name; email address; telephone number; billing and delivery addresses; country or region; account username or account identifier; and any other contact information you give us.
Order and transaction information
This may include products purchased, returned, exchanged, viewed or added to your basket; order numbers and dates; purchase history; delivery method and tracking information; discounts, gift cards or promotional codes used; refund and return information; transaction value and currency; payment status; and limited payment information, such as payment method, card type and the final digits of a payment card, where made available by the payment provider.
Complete payment-card numbers and card security codes are processed by Shopify and our authorised payment providers. We do not ordinarily receive or store full payment-card details.
Customer-account information
If you create or use an account, we may process your account login identifier; encrypted or authentication-related information; saved delivery details; account preferences; order history; saved products or baskets; and account activity.
Where Shopify provides passwordless customer accounts, Shopify may manage account authentication and send sign-in codes directly to you.
Communications and customer-support information
This may include emails, chat messages, social-media messages and other correspondence; product, delivery, return, refund or complaint details; photographs or documents you choose to provide; call notes; customer-service history; and records of how your enquiry was resolved.
Please do not send us medical records or unnecessary health information. If you voluntarily describe allergies, sensitivities, skin conditions or reactions when requesting product support, we will use that information only as reasonably necessary to respond, investigate product safety, comply with legal obligations or protect health and safety.
Marketing and preference information
This may include whether you have subscribed to email or SMS marketing; communication preferences; consent and withdrawal records; campaign engagement, such as whether a message was delivered, opened or clicked; interests inferred from purchases or website interactions; competition, survey or promotion entries; and advertising preferences.
Device, website and analytics information
When you use our Services, we and our technology providers may collect your IP address; browser type and version; device type, operating system and device identifiers; approximate location derived from IP address; language and time-zone settings; referring website, search engine or campaign; pages and products viewed; searches, clicks, scrolling and navigation; basket and checkout interactions; session dates, times and duration; errors, performance data and diagnostic information; cookie identifiers and similar online identifiers; and information about whether you accepted, rejected or changed cookie preferences.
Advertising information
Where permitted, we may process whether an advertisement was displayed or clicked; campaign, device and cookie identifiers; conversions, such as a purchase following an advertisement; hashed contact information uploaded to an advertising platform for audience matching, where lawfully used; audience membership or inferred interests; and opt-out or consent signals.
Information from other sources
We may receive personal information from Shopify and Shopify consumer services; payment processors; delivery, fulfilment and returns providers; marketing, advertising and analytics platforms; social-media platforms; customer-support providers; fraud-prevention and security providers; distributors or retail partners, where you ask them to communicate with us; public sources; and other parties where you have authorised the disclosure or the disclosure is permitted by law.
How We Collect Personal Information
We collect personal information directly from you, including when you order, create an account, contact us or subscribe to marketing; automatically, through Shopify, cookies, pixels, tags, software development kits, server logs, local storage and similar technologies; from service providers, including payment, delivery, fulfilment, analytics and marketing providers; from advertising and social-media partners, where permitted by your settings and applicable law; and from other legitimate sources, including fraud-prevention databases and publicly available information.
Why We Use Personal Information
We use personal information for the following purposes.
Providing products and fulfilling orders
We use information to process and confirm orders; take or arrange payment; conduct fraud and security checks; prepare, fulfil and deliver orders; provide delivery updates; administer customer accounts; process returns, refunds and exchanges; honour warranties or consumer rights; and communicate about transactions.
Customer service and product support
We use information to respond to questions and complaints; provide product and order assistance; investigate delivery or payment issues; manage product-safety or adverse-reaction reports; improve customer-service quality; and maintain records of our communications.
Operating, securing and improving our Services
We use information to maintain website functionality; detect and prevent fraud, misuse and security incidents; troubleshoot errors; understand customer journeys; improve navigation, content, products and checkout; test website changes; measure performance; plan inventory and demand; develop our business; and generate aggregated or de-identified statistics.
Marketing and personalisation
Subject to applicable law, we use information to send marketing communications; recommend products or content; personalise our website and campaigns; measure engagement; conduct customer segmentation; manage loyalty, survey, referral or promotional programmes; and suppress communications where you have opted out.
Advertising and remarketing
Where permitted, we use advertising technologies to display advertising on other websites and platforms; measure campaign performance; attribute sales or visits to campaigns; create or use advertising audiences; limit how often advertisements are displayed; and understand whether advertising is relevant.
Analytics, SEO, GEO and website optimisation
We use website and commercial analytics to understand how visitors find and use our Services; measure traffic, conversions, revenue and site performance; assess search-engine visibility and search demand; evaluate content quality and page structure; identify technical search-engine optimisation issues; understand geographic demand and regional website performance; improve localisation, language, delivery and market presentation; evaluate how content may be discovered or represented by conventional search engines, answer engines and AI-assisted search services; and improve the clarity, accuracy, accessibility and machine readability of our public content.
In this Privacy Policy, SEO means search-engine optimisation. GEO may refer to geographic optimisation and to generative-engine or answer-engine optimisation. These activities generally use aggregated website, campaign, search-performance and content data. We do not use them to make legal or similarly significant decisions about individual customers.
Legal, regulatory and business purposes
We use information to maintain accounting and tax records; comply with consumer-protection, product-safety and other laws; establish, exercise or defend legal claims; respond to lawful requests from authorities; enforce our terms; support audits, insurance and corporate governance; protect customers, employees and the public; and manage a reorganisation, financing, sale or acquisition involving our business.
Legal Bases Under UK and European Data-Protection Law
Where the UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases.
Contract
Processing is necessary to enter into or perform a contract with you, including processing an order, taking payment, arranging delivery, managing returns and providing requested customer support.
Legal obligation
Processing is necessary to comply with legal requirements, including tax, accounting, product-safety, consumer-protection and regulatory obligations.
Legitimate interests
We may process information where necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights. These interests include operating and improving our business and Services; protecting our systems and preventing fraud; managing customer relationships; understanding service performance; measuring and improving marketing; maintaining records; defending legal claims; and developing products and commercial strategy.
Where required, we carry out an assessment to balance those interests against your privacy rights.
Consent
We rely on consent where required, including for non-essential cookies and similar technologies; certain analytics and advertising activities; certain electronic marketing communications; and processing voluntary sensitive information where no other lawful basis applies.
You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.
Vital interests and substantial public interest
In limited circumstances, we may process information to protect someone’s life or safety, or where another legally recognised condition for processing applies.
Shopify and Our eCommerce Operations
Our online stores are hosted on Shopify.
Shopify processes information needed to provide the commerce platform, including information relating to browsing and use of the store; products viewed or placed in a basket; checkout and transactions; billing and delivery; customer accounts; payments and fraud prevention; device, browser and network information; privacy and cookie preferences; and store security and performance.
For many store activities, Shopify processes personal information on our instructions to provide services to us. For some Shopify consumer services and enhanced features, such as Shop, Shop Pay, cross-merchant personalisation, Shopify advertising, fraud prevention and Shopify’s own service development, Shopify may determine its own purposes and act as a separate controller.
Information submitted through our store may therefore be transmitted to Shopify and Shopify service providers in countries other than your own.
Your use of Shopify-controlled services is also governed by Shopify’s applicable consumer terms and privacy notices. Privacy requests concerning Shopify’s independent use of information may need to be made directly through Shopify’s privacy portal.
Payments and Fraud Prevention
Payments are processed through Shopify Payments and/or other payment providers offered at checkout.
Payment providers may collect and process card or account details; billing information; transaction information; device and network information; authentication results; and fraud-risk indicators.
We do not ordinarily receive or store complete payment-card numbers or card security codes.
Payment providers, banks, card networks and fraud-prevention providers may act as our processors or as separate controllers, depending on their services and legal responsibilities. They may use automated systems to assess transaction risk, authenticate payments and prevent fraud.
A payment may be delayed or declined where a provider identifies a security or fraud concern. You may contact us for assistance, although the payment provider or issuing bank may make the final decision.
Shipping, Fulfilment and Returns
We disclose necessary information to warehouses; fulfilment partners; third-party logistics providers; postal operators; couriers; customs brokers; cross-border delivery partners; returns providers; and relevant customs, tax or regulatory authorities.
The information shared may include your name, contact details, delivery address, order contents, order value, customs information and delivery instructions.
For international shipments, recipients, customs authorities and logistics providers in the destination or transit country may receive information required to import and deliver the order.
Marketing Communications
We may send product news, offers, invitations and other marketing where you have consented; applicable law permits us to market similar products to an existing customer and provides an opt-out; or another lawful basis is available.
We may use providers such as Klaviyo to manage email or SMS communications, preferences, segmentation and campaign measurement.
Marketing platforms may process your name and contact details; purchase and browsing history; marketing preferences; inferred interests; message-delivery information; and email or SMS engagement.
You can unsubscribe at any time by using the unsubscribe link in an email; following the opt-out instructions in an SMS; changing available account preferences; or contacting us.
We may retain a minimal suppression record after you unsubscribe so that we can respect your choice.
Service messages about an order, account, return, safety issue or material policy change are not marketing and may still be sent where necessary.
Advertising and Remarketing
Subject to consent and applicable law, we may use services provided by Meta, Google and other advertising platforms.
These services may use cookies, pixels, tags, APIs or similar technologies to process information about visits, product views, baskets, purchases and campaign interactions.
Depending on the platform and configuration, the advertising provider may act as our processor; act jointly with us for a defined collection or matching activity; or act as an independent controller for its own advertising, measurement, security or platform purposes.
Advertising providers may combine information received from our Services with information obtained through other websites, apps or services, subject to their own privacy notices and your platform settings.
We do not sell personal information for money. However, making online identifiers or activity information available to advertising partners for cross-context behavioural advertising may be treated as a sale, sharing or targeted advertising under certain US state laws. Where those laws apply, you may opt out through our cookie or privacy controls and by contacting us.
Analytics and Website Optimisation
We use analytics and performance technologies to understand and improve our Services.
Analytics may measure visitor numbers; page and product views; traffic sources; approximate geographic region; device and browser type; navigation and searches; basket and checkout behaviour; conversions and revenue; campaign attribution; page speed and technical errors; and repeat visits.
Where analytics uses cookies, local storage or another technology that requires consent, it will not be activated until the relevant consent has been provided.
Matomo Analytics
We use Matomo Analytics as a core website-analytics and optimisation service.
Matomo helps us understand how visitors navigate our Services; measure visits, page views, product engagement and conversions; assess traffic sources and marketing attribution; identify technical or usability issues; analyse website and commercial performance; improve SEO, geographic performance and content discoverability; and produce aggregated reports for business planning.
Information processed through Matomo
Depending on your interaction and our enabled features, Matomo may process a shortened or anonymised IP address; approximate location derived from IP address; date and time of a visit; page URL and page title; referring URL; campaign parameters; searches performed on our website; downloads, clicks and other website events; device, operating system, screen and browser information; language; session and first-party visitor identifiers; basket, order, product and conversion information; and technical performance information.
We do not intentionally send complete payment-card information, account passwords or unnecessary directly identifying customer information to Matomo.
How Matomo is configured
We configure Matomo as a privacy-focused, first-party analytics service. Matomo identifiers are associated with our website rather than being third-party advertising cookies; IP anonymisation is enabled before analytics information is stored; analytics information is under our control and is not made available to third-party advertising networks by default; we do not use Matomo analytics data to build cross-site advertising profiles; access is limited to authorised personnel and service providers; retention settings are applied to remove or aggregate older detailed analytics data; and where consent is legally required, Matomo tracking that uses non-essential storage does not operate until consent has been provided.
Matomo may be provided through a hosted environment selected by us or through infrastructure operated for us. The relevant hosting, support and infrastructure providers process information under contractual restrictions.
Matomo cookies and similar storage
Our Matomo configuration may use first-party cookies including _pk_id, which distinguishes new and returning visitors; _pk_ses, which links actions within a visit; and _pk_ref, which supports referral and attribution reporting.
The precise cookies, purposes and expiry periods used on a particular device are shown in our cookie-preference tool or cookie list. Optional Matomo features, if enabled, may use additional cookies or local storage.
Where we deploy a cookieless Matomo configuration, Matomo may still receive limited network and device information needed to generate aggregated analytics. We assess the applicable legal basis and transparency requirements for that configuration.
You may reject or withdraw consent for Matomo through our cookie controls. Where technically available, we may also provide a Matomo-specific opt-out.
Cookies and Similar Technologies
Cookies are small data files stored on or accessed from your device. We also use or permit similar technologies, including pixels, tags, scripts, local storage and server-side identifiers.
We group these technologies into the following categories.
Strictly necessary
These are required to operate the store; maintain security; remember basket contents; enable checkout; authenticate accounts; balance network traffic; and remember privacy choices.
Where legally permitted, these operate without consent because the requested service cannot function properly without them.
Functional
These remember preferences and provide optional website features.
Analytics and performance
These measure how the Services are used and help us improve content, performance and customer journeys.
Advertising and targeting
These support advertising, campaign measurement, audience selection and remarketing.
Non-essential cookies and similar technologies are used only after consent where required by law.
You can manage preferences through our cookie banner or privacy settings. You can also use browser controls to delete or block cookies. Blocking strictly necessary technologies may prevent parts of the Services from working.
Withdrawing consent must be as easy as giving it. Changing your preferences does not automatically delete cookies already stored on your device, so you may also need to delete them through your browser.
Where required by applicable US law and technically supported, we treat a recognised Global Privacy Control signal as an opt-out of sale, sharing or targeted advertising for the browser or device sending the signal.
Who We Share Personal Information With
We may disclose personal information to Shopify and Shopify affiliates; payment processors, banks and card networks; fraud-prevention, authentication and security providers; fulfilment centres, warehouses, couriers and returns providers; customs and tax authorities; email, SMS and customer-relationship platforms; customer-support and communications providers; website developers, hosting providers and IT suppliers; Matomo hosting, infrastructure or support providers; analytics, advertising and social-media platforms; SEO, content, localisation and website-optimisation providers; accountants, auditors, insurers, lawyers and professional advisers; regulators, courts, law-enforcement bodies and public authorities; potential purchasers, investors or transaction advisers in connection with a business transaction; and other parties where you direct us or provide consent.
We require service providers acting on our behalf to process information only for authorised purposes and to apply appropriate confidentiality and security measures.
Some recipients, including payment providers, advertising platforms, Shopify consumer services, social-media companies and public authorities, may act as separate controllers and use information under their own privacy notices.
We may disclose aggregated or de-identified information that is not reasonably capable of identifying you.
International Transfers
We operate internationally and use providers located in the United Kingdom, European Economic Area, United States, Canada, New Zealand, Taiwan and other countries.
As a result, your information may be processed outside your country of residence.
Where UK or European data-protection law restricts an international transfer, we use an appropriate safeguard where required, such as an adequacy regulation or adequacy decision; the European Commission’s Standard Contractual Clauses; the UK International Data Transfer Agreement; the UK Addendum to the EU Standard Contractual Clauses; binding corporate rules, where applicable; or another legally recognised transfer mechanism.
Where appropriate, we assess risks associated with the destination country and implement supplementary contractual, technical or organisational safeguards.
You may contact us for further information about safeguards relevant to your personal information.
Data Security
We use reasonable and appropriate technical and organisational measures designed to protect personal information against unauthorised access; accidental loss; misuse; alteration; unlawful disclosure; and destruction.
Measures may include access controls, encryption in transit, secure payment processing, system monitoring, staff confidentiality obligations, vendor due diligence, backups and incident-response procedures.
No website, transmission method or storage system can be guaranteed completely secure. You should use unique login credentials, keep account-access codes confidential and contact us if you suspect unauthorised account activity.
How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.
Retention periods depend on the nature and sensitivity of the information; the purpose of processing; whether you maintain an account or customer relationship with us; legal and tax requirements; product-safety and consumer-protection obligations; fraud-prevention needs; applicable limitation periods; and whether a dispute, complaint or investigation is ongoing.
Generally, transaction, invoice and tax records may be kept for the legally required accounting period; customer-service and complaint records are retained for a reasonable period after resolution; marketing records are kept while you remain subscribed and suppression records may be retained afterwards; detailed analytics information is retained according to configured analytics retention settings and may then be deleted or aggregated; cookie-consent records are retained for an appropriate period to demonstrate and respect your choices; and security records may be retained for as long as reasonably necessary to investigate incidents and prevent fraud.
When information is no longer required, we delete it, anonymise it or securely isolate it until deletion is possible. Copies may remain temporarily in protected backups.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to obtain confirmation that we process your information; access or receive a copy of your information; correct inaccurate or incomplete information; request deletion; restrict processing; object to processing; receive certain information in a portable format; withdraw consent; opt out of direct marketing; opt out of sale, sharing or targeted advertising; limit certain uses of sensitive personal information; appeal a decision concerning a privacy request; and complain to a regulator.
These rights are not absolute. We may retain or continue to process information where permitted or required by law, including to complete a transaction, maintain tax records, prevent fraud or defend legal claims.
To exercise a right, email contactus@drjackson.co.uk or write to the address in the Contact section.
Please describe your request and the country or US state in which you live. We may request information reasonably necessary to verify your identity and authority. We will use verification information only for the request and related recordkeeping.
You may use an authorised agent where applicable. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
We will not unlawfully discriminate against you for exercising a privacy right.
UK and EEA Rights
If UK GDPR or EU GDPR applies, you may have the rights to access; rectification; erasure; restriction; data portability; object to processing based on legitimate interests; object to direct marketing at any time; withdraw consent; and complain to a supervisory authority.
You may also have rights relating to decisions based solely on automated processing that produce legal or similarly significant effects.
We do not ordinarily make solely automated decisions about customers that produce legal or similarly significant effects. Payment and fraud providers may use automated risk tools as described above.
UK residents may complain to the Information Commissioner’s Office.
EEA residents may complain to the data-protection authority in the country where they live or work or where the alleged infringement occurred.
We encourage you to contact us first so that we can try to resolve the matter.
EU Representative
For matters falling within Article 27 of the EU GDPR, our representative in the European Union is:
JBSC
350 Chemin du Pré Neuf
38350 La Mure
France
You may contact us directly at contactus@drjackson.co.uk or contact our EU representative in relation to EU data-protection matters.
United States Privacy Disclosures
This section applies where a comprehensive US state privacy law covers our processing.
Categories collected
During the preceding 12 months, we may have collected identifiers and contact information; customer-record information; commercial and transaction information; internet and electronic-network activity; approximate geolocation; audio, visual or communications information you provide; account credentials or payment-related information treated as sensitive under applicable law; professional information where relevant to a business enquiry; and inferences about interests or preferences.
The specific examples and purposes are described elsewhere in this Privacy Policy.
Sources
We collect this information from you, automatically from devices, and from Shopify, payment providers, logistics providers, marketing platforms, social networks, fraud-prevention providers and other service providers.
Purposes
We use it to provide products, fulfil orders, process payments, provide support, maintain security, prevent fraud, market our products, measure performance, personalise experiences, comply with law and operate our business.
Disclosure
We may disclose the categories above to the recipient categories described in “Who We Share Personal Information With.”
We do not sell personal information for money.
Our use of advertising cookies, pixels or audience-matching technologies may be considered a sale, sharing or targeted advertising under certain state laws. You may opt out through our cookie or privacy settings, a legally recognised browser signal where applicable, or by contacting us.
We do not knowingly sell or share for cross-context behavioural advertising the personal information of consumers under 16.
Rights
Where applicable, US residents may request access to or confirmation of processing; disclosure of categories or specific pieces of information; correction; deletion; portability; opt-out of sale, sharing, targeted advertising or certain profiling; limitation of certain sensitive-data uses; and an appeal where we deny a request.
We will respond in accordance with the law applicable to the verified request.
California residents may also have the right to know the categories of sources, business purposes and third parties associated with their information and to receive non-discriminatory treatment.
We do not use or disclose sensitive personal information for purposes that require a California “Limit the Use of My Sensitive Personal Information” right, unless our practices change or the law otherwise requires us to provide that mechanism.
Taiwan Privacy Notice
For customers and users in Taiwan, this section supplements the remainder of the Privacy Policy under Taiwan’s Personal Data Protection Act.
Collector
The collector is Dr Jackson Limited, whose identity and contact details appear in the “Who We Are” and “Contact Us” sections.
Purposes
We collect and use personal data for eCommerce and transaction administration; customer, membership and account management; payment and fraud prevention; logistics, delivery and returns; customer service and dispute handling; marketing and customer-relationship management; website operation, analytics and optimisation; information security; accounting, tax and legal compliance; and other purposes reasonably connected with the Services and described in this Privacy Policy.
Categories
The categories may include identification and contact details; account and authentication information; transaction, payment-status and commercial information; delivery and location information; communications; online identifiers and website activity; preferences and inferred interests; and other information voluntarily provided by you.
Period, territory, recipients and methods
We use personal data for the retention periods described in the “How Long We Keep Personal Information” section.
Personal data may be used in Taiwan, the United Kingdom, the EEA, the United States, Canada, New Zealand and other locations where we or our providers operate.
Recipients include the categories described in the “Who We Share Personal Information With” section, such as Shopify, payment providers, fulfilment and logistics partners, marketing and analytics providers, advisers and authorities.
We process personal data through automated and non-automated methods, including electronic systems, customer-service processes, analytics, communications, fulfilment and legally required records.
Your rights
Subject to applicable exceptions, you may inquire about and review your personal data; request a copy; request supplementation or correction; request cessation of collection, processing or use; and request erasure.
You may exercise these rights using the contact details below.
Consequences of not providing information
You may choose not to provide optional information.
However, if you do not provide information required to process payment, deliver an order, maintain an account, prevent fraud or meet legal requirements, we may be unable to accept or complete your order, provide the requested service or respond fully to your request.
You may object to the use of your personal data for marketing at any time, and we will stop using it for that purpose as required by applicable law.
Other International Customers
Customers in other jurisdictions may have additional rights under local law.
We will assess requests under the law applicable to our processing and your location. Nothing in this Privacy Policy is intended to limit a non-waivable privacy right.
Our sale of products into a country does not necessarily mean that every privacy law in that country applies to all of our activities.
Children’s Privacy
Our Services are intended for a general audience and are not directed at children.
Orders should be placed by an adult or by a person legally capable of entering into the purchase contract.
We do not knowingly use personal information from children for targeted advertising or knowingly sell or share children’s personal information.
Where parental or guardian consent is required by applicable law, we will seek that consent before knowingly processing a child’s personal information for the relevant purpose.
A parent or guardian who believes a child has provided personal information improperly should contact us.
Third-Party Websites and Services
Our Services may contain links to websites, social-media pages, payment options or services operated by other organisations.
We do not control their privacy practices. Their own terms and privacy notices apply when you interact with them.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Services or business; technology or service providers; legal or regulatory requirements; or how we process personal information.
We will post the updated version and change the “Last updated” date. Where required, we will provide additional notice or request consent.
Contact Us
For questions, complaints or privacy-right requests, contact:
Dr Jackson Limited
Henleaze House Business Centre
13 Harbury Road
Henleaze
Bristol BS9 4PN
United Kingdom
Email: contactus@drjackson.co.uk
Please include “Privacy Request” in the subject line where possible.
We will review your request and respond in accordance with applicable law.
