Refund policy
Delivery
Dr Jackson’s endeavours to deliver all orders within 6 working days (Monday–Friday, excluding public holidays) from the date the order is placed. All deliveries may require a signature upon receipt.
Returns and Refunds
Only products purchased on drjacksonskincare.com can be returned for a refund or exchange. Items purchased from other retailers must be returned to the original place of purchase.
If you make an error when ordering online, we may offer an exchange for the correct product. Any price difference will be charged or refunded via the original payment method. Items must be unopened and in their original, saleable condition. You are responsible for return shipping costs.
If you experience a reaction to a product, you may request a refund or exchange.
In cases of damaged, defective, or incorrect items, please contact us immediately upon receipt. We will offer a replacement or refund, and return postage will be covered where applicable.
All returns must include proof of purchase and must be sent to the return address provided by our customer support team. Please contact us before returning any Products to obtain the correct return address.
We recommend retaining proof of postage until your return is confirmed as received.
Returns are normally processed within 10 working days, and refunds will be issued to the original payment method within 30 days.
EU Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
To exercise this right, you may submit a request using the “Return item” option in your customer account. Once submitted, your request will be processed in accordance with our returns procedure and you will receive confirmation.
Return Process
You can initiate a return directly through your customer account by selecting the relevant order and clicking “Return item”. Return eligibility will be assessed based on our returns policy.
Refund Processing Time
Refunds will be issued to the original payment method used for the purchase.
If your item has not arrived, please contact our customer service team to initiate a refund or investigation. Once approved, refunds are usually credited within 2–3 working days after processing.
Contact Information
For any questions or support, please contact contactus@drjackson.co.uk
Additional Information
This page is optimised for mobile devices for easy access on smartphones and tablets.
Thank you for shopping with Dr Jackson’s. We aim to provide a smooth and reliable customer experience.
